Terms and
Conditions

Last Updated: September 2026

Welcome to Novus Cosmetic. These Terms and Conditions govern your access to and use of novuscosmetic.com and the purchase of products offered under the Novus brand.

By accessing, browsing, registering on, or purchasing from our website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website or placing an order.

About Novus Cosmetic

This website, novuscosmetic.com, is operated by Chauhan Enterprises Holdings. Throughout these Terms and Conditions, references to “Novus,” “Novus Cosmetic,” “we,” “us,” or “our” refer to the company operating this website and offering products under the Novus brand.

We offer beauty, skincare, cosmetic, and hair care products through our website.

Eligibility and Account Responsibility

By using this website or placing an order, you confirm that:

• You are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.
• You are legally capable of entering into a binding contract under applicable Indian law.
• Any information provided by you during registration, checkout, or communication with us is accurate, complete, and up to date.

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account.

Please notify us immediately if you believe your account has been accessed or used without your authorization.

Product Information and Cosmetic Disclaimer

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, and other information displayed on our website are accurate.

However:

• Product colours may appear slightly different depending on your device or screen settings.
• Packaging and product appearance may occasionally change without prior notice.
• Individual results may vary depending on skin type, hair type, usage, lifestyle, and other personal factors.

Patch Test

Before using any cosmetic, skincare, or hair care product, we recommend reviewing the complete ingredient list and performing a patch test at least 48 hours before regular use, where appropriate.

Discontinue use if irritation, discomfort, or an adverse reaction occurs.

No Medical Advice

The information provided on our website, including product descriptions, ingredient information, articles, and other content, is intended for general informational and cosmetic purposes only.

Our content does not constitute medical, dermatological, trichological, or professional healthcare advice. If you have a medical condition, severe allergy, skin concern, or other health-related concern, please consult a qualified healthcare professional before using a product.

Pricing and Product Availability

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, including GST, will be displayed or included as required by applicable law.

We reserve the right to:

• Change product prices at any time.
• Correct pricing or typographical errors.
• Modify, discontinue, or update products.
• Limit the quantity of products available for purchase.

In the event of an incorrect price being displayed, we reserve the right to cancel or refuse the affected order and process a refund where payment has already been collected.

Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

Your order is subject to acceptance by Novus Cosmetic. An order will be considered accepted only when we confirm the order and/or dispatch the products.

We reserve the right to cancel or refuse any order for reasons including, but not limited to:

• Product unavailability.
• Incorrect pricing or product information.
• Payment authorization issues.
• Suspected fraudulent or unauthorized transactions.
• Technical or system errors.
• Violation of these Terms and Conditions.

If an order is cancelled after payment has been successfully received, the applicable refund will be processed to the original payment method, subject to the timelines of the relevant payment provider or financial institution.

Payments

Payments made through our website are processed using authorized and secure third-party payment gateways.

We do not store or have access to your complete debit card, credit card, banking, or other sensitive payment credentials.

By placing an order, you agree to provide valid and authorized payment information.

Shipping and Delivery

We aim to deliver our products safely and efficiently to serviceable locations across India.

Estimated delivery timelines displayed during checkout are approximate and may vary depending on:

• Delivery location.
• Courier availability.
• Weather conditions.
• Public holidays.
• Operational or logistical disruptions.
• Events beyond our reasonable control.

While we make reasonable efforts to ensure timely delivery, Novus Cosmetic shall not be responsible for delays caused by circumstances outside our reasonable control.

Risk associated with the products may pass to you upon successful delivery to the address provided during checkout, subject to applicable law.

It is your responsibility to provide an accurate and complete delivery address and contact information.

Returns, Replacements and Refunds

Due to the hygiene-sensitive nature of cosmetic, skincare, and hair care products, products that have been opened, used, damaged after delivery, or removed from their original protective packaging may not be eligible for return or exchange, subject to applicable consumer protection laws.

You may contact us if:

• You receive a damaged product.
• You receive a defective product.
• You receive the wrong product.
• Your order is incomplete.

Any such issue should be reported within 48 hours of delivery.

To help us review your request, we may ask you to provide:

• An unedited unboxing video.
• Clear photographs of the product and packaging.
• Your order details.
• A description of the issue.

All requests will be reviewed by our team before approval.

If a refund is approved, it will generally be processed within 5–7 business days, subject to processing times of your bank, payment gateway, or financial institution.

Refunds, where applicable, will normally be issued to the original payment method used for the purchase.

Cancellations

Orders may be cancelled before they are processed or dispatched, depending on the order status.

Once an order has been dispatched, cancellation may not be possible.

Novus Cosmetic reserves the right to cancel orders due to product unavailability, pricing errors, technical issues, suspected fraud, or other legitimate operational reasons. Where payment has already been received, an applicable refund will be processed.

Intellectual Property

All content available on novuscosmetic.com, including but not limited to:

• The Novus name and brand identity.
• Logos and trademarks.
• Product names.
• Product packaging and designs.
• Images and graphics.
• Website design and layout.
• Text, articles, descriptions, and other written content.
• Videos, animations, and digital materials.

is owned by or licensed to Novus Cosmetic and is protected under applicable intellectual property laws, including the Trade Marks Act, 1999 and the Copyright Act, 1957.

You may not copy, reproduce, distribute, modify, republish, commercially exploit, or otherwise use our intellectual property without prior written permission from Novus Cosmetic.

Acceptable Use of the Website

You agree not to use our website for any unlawful, fraudulent, harmful, or unauthorized purpose.

You must not:

• Violate the intellectual property rights of Novus Cosmetic or any third party.
• Upload or transmit harmful software, viruses, malware, or malicious code.
• Attempt unauthorized access to our website, servers, systems, or customer data.
• Interfere with the security or proper functioning of the website.
• Submit false, misleading, defamatory, offensive, or unlawful content.
• Use automated systems, bots, scraping tools, or similar technologies to improperly collect data from the website.
• Engage in activities that may harm the security, reputation, or operations of Novus Cosmetic.

We reserve the right to restrict or terminate access to our website if these Terms and Conditions are violated.

Limitation of Liability

To the maximum extent permitted under applicable law, Novus Cosmetic and its directors, employees, representatives, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use or inability to use our website.
• Delays or interruptions in website services.
• Product misuse or use contrary to product instructions.
• Unauthorized access to your account caused by your failure to protect your login credentials.
• Events beyond our reasonable control.

Nothing in these Terms and Conditions shall limit or exclude any liability that cannot legally be excluded under applicable law.

Where liability is established, our maximum liability in relation to a specific order or product shall generally not exceed the amount paid by you for the relevant product or order, subject to applicable law.

Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, delivery partners, or other external services.

Novus Cosmetic does not control and is not responsible for the content, privacy practices, policies, or services provided by third parties.

Your use of third-party services may be governed by their respective terms and policies.

Force Majeure

Novus Cosmetic shall not be held responsible for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather conditions, pandemics, government actions, strikes, transportation disruptions, technical failures, internet outages, or other unforeseen events.

Changes to These Terms

We reserve the right to modify or update these Terms and Conditions from time to time.

Any changes will become effective once the revised version is published on novuscosmetic.com.

Your continued use of the website after the publication of updated Terms and Conditions constitutes your acceptance of the revised terms.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India.

Subject to applicable consumer protection laws, any disputes arising out of or relating to these Terms, the website, or purchases made through Novus Cosmetic shall be subject to the jurisdiction of the competent courts in Chandigarh, India.

Grievance Redressal and Contact Information

For questions, complaints, grievances, or concerns regarding our products, services, orders, or website, you may contact us using the details below:

Business Name: Chauhan Enterprises Holdings
Brand: Novus
Grievance / Nodal Officer: Grievance Officer

Email: novuscosmetic@gmail.com
Phone: +91 98765 42233
Website: novuscosmetic.com

We aim to acknowledge grievance-related communications within 48 hours and work towards resolving them within a reasonable period, generally within 30 business days, subject to the nature and complexity of the issue and applicable legal requirements.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Novus Cosmetic
Email: novuscosmetic@gmail.com
Phone: +91 98765 42233
Website: novuscosmetic.com

By using our website or placing an order with Novus Cosmetic, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.